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As the agent on behalf of the property owner, our role is to exchange information and assist the parties in reaching a resolution. HomeRiver Group does not have any decision making authority and this was communicated to the tenant previously. We have shared any information we received with the homeowner and will convey and respond accordingly. HomeRiver is a national company that offers all your property management needs under one roof.
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ComplaintsforHomeRiver Group
Why would I do that when the property I applied for is still currently listed on the website as available. The property manager has contacted the owner for approval for the microwave bid and will continue follow up in order to get this resolved. We are required to get owner approval for certain repairs and if it is over a certain amount.
The property also required a deep cleaning that was noted on our move-out report and itemization. The property also required a deep cleaning that was noted on our move out report and itemization. The tenant's issue has been corrected and they're not pursuing anything anymore as they're satisfied with the actions we took. In this email the tenant acknowledges that the corrections were made which allowed them to pay their rent as required meaning everything is good to go. Manager uses a 3rd party application system for application screening.
Showing all complaints
Of the items reviewed, we have provided you accommodation on the items below of move-out charge ( $100 for Patching all nail holes and minor scrapes) and move-out charge ( $200 for replacing batteries in smoke detectors and replacing all burned-out bulbs). Please do not hesitate to contact me to discuss any other questions, concerns or if you should require any additional information to conclude your investigation of this matter. Serving over 60 major markets nationwide, we are intently focused on serving owners and residents and are dedicated to a culture of integrity, superlative performance and respect.
HomeRiver’s multi-state footprint and unified national platform enable us to provide clients with a unique combination of dedicated local market expertise with centralized operations, asset management and reporting capabilities. HomeRiver is a national property management company that provides owners the full range of property management and all related services under one roof. Carpet Replacement - The homeowner has decided to replace the carpet with vinyl plank as the carpet was worn and needed to be replaced. The replacement cost of the carpet that was charged to you was for carpet not vinyl plank. The homeowner is paying the additional cost of the vinyl plank as the homeowner has decided it would be better than carpet for this turnover. Of the cost of the carpet replacement in the property for the amount of $1244 because the wear on the carpet was above and beyond the normal wear of the flooring, and no refund is due at this time.
Initial Complaint
HomeRiver Group is the premier Cincinnati property management company. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Manager reached out to our screening provider - as applicants shouldn't be able to the pay application fee before fully completing and submitting their application.
Managers screening provider sends automated communication to incomplete prospect applications when a property obtains an approved application and is no longer available. I created Home River Property Management to solve the problems traditional property management companies couldn't. HomeRiver Group® Cincinnati has been leading the Cincinnati real estate industry offering acquisition, renovation, leasing, management, maintenance and brokerage.
HomeRiver Group
The property manager will also follow up regarding the primary bathroom shower door. My name is Peymon Hashimoto and as a real estate investor and owner of multiple properties across the United States, dealing with traditional, brick and mortar property management companies soon became the worst part about my investments. We understand you were not happy with the move-in condition the property was marketed as-is and the per the lease the property was accepted as-is by the tenant. If you’re tired of managing your property manager then go ahead and join us in disrupting the property management scene by entering your information above.
The homeowner used their own contractors for the turnover on the property and exceeded the cost of repairs that would have been charged if HomeRiver Group had completed the work. Because the homeowner used their own contractors that were more expensive, HomeRiver Group did not share the additional cost of the turnover with you. In the same lease, Special Provisions clause 26 required the carpet to be cleaned and this was not done prior to vacating the property. I applied for a property through this company recently received email that property is rented and no longer available and to apply for another property.
HomeRiver Group® strives to be the premier national residential property management company in the United States, offering acquisition, renovation, leasing, management, maintenance and brokerage. HomeRiver Group is the premier national property management company. If you’re a property owner looking for best-in-class, fully-integrated, national property management the partnership process with HomeRiver Group® is easy, efficient and rewarding. Remainder of the costs - The property was not taken care of while you were leasing it. Landscaping, paint, window ledges chewed by the dog, cleaning appliances and AC vents and the property in general was the other portion of the $4512 that you were charged in turnover costs. These charges were based on HomeRiver Group completing the work and their rates provided by independent contractors for the repairs.
As a property owner you just want a management company that is as invested in your home as you are. BBB Business Profiles generally cover a three-year reporting period. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
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